ABOUT THE ROLE

This is not a housekeeping or back-office administrative position. The House Manager / Estate Manager functions as the head of the residence the single point of accountability for every dimension of estate life, from the standard of the linen to the flawless execution of a fifty-guest evening. The successful candidate will bring the discipline of five-star hotel operations into a private setting, translating hospitality-grade service, meticulous planning, and quiet authority into the day-to-day rhythm of the household.

The individual will hold complete ownership of estate operations, hospitality delivery, staff leadership, vendor management, budget discipline, and family confidentiality reporting directly to the principal family and acting as their trusted representative in all matters concerning the residence.

KEY RESPONSIBILITIES

1. Estate Operations Management

Take complete ownership of the day-to-day functioning of the residence, ensuring it remains in impeccable condition at all times.

Estate operations, daily inspections, and property upkeep

Maintenance planning and preventive maintenance

Asset management and vendor supervision

Service quality and operational excellence across every touchpoint

2. Hospitality & Guest Experience

Deliver five-star hospitality standards and create memorable guest experiences comparable to the world's finest luxury hotels.

Guest arrivals, VIP visits, and family gatherings

Events, special occasions, and dining experiences

Concierge arrangements and travel support

Consistent luxury service standards across every interaction

3. Household Staff Management

Lead and supervise all household personnel housekeeping, chefs, drivers, gardeners, security, maintenance, and domestic assistants.

Hiring support, scheduling, and training





Performance management, grooming standards, and discipline

Duty rosters, leave planning, and productivity oversight

Development of Standard Operating Procedures (SOPs) and consistent execution

4. Vendor & Contractor Management

Manage relationships across interior vendors, AMC providers, security agencies, landscaping, pest control, laundry, utilities, and event vendors.

Contract negotiation and service-quality monitoring

Cost control and timely execution across all vendor categories

5. Budget & Financial Management

Manage the annual operating budget of the residence while maintaining high service standards and financial discipline.

Expense planning, cost optimisation, and vendor payments

Budget monitoring, purchase approvals, and inventory costing

Financial reporting and expense dashboards

6. Inventory & Asset Management

Maintain complete control over furniture, artwork, silverware, crockery, kitchen inventory, linen, appliances, luxury dcor, wine collection, and electronics.

Detailed asset registers and periodic audits

7. Maintenance & Engineering Coordination

Coordinate with engineering teams to ensure zero downtime across all residence systems.

HVAC, plumbing, electrical, carpentry, and civil works

Home automation, security systems, CCTV, and fire safety

Elevators and swimming pool maintenance

8. Security & Confidentiality





Work closely with security teams to protect the family's privacy and safety at all times.

Access control, visitor management, and emergency response planning

Incident reporting and periodic security audits

Absolute confidentiality regarding the family's personal and professional affairs

9. Event & Lifestyle Management

Plan and execute family celebrations, private dinners, business gatherings, festive events, cultural occasions, charity events, and outdoor functions end to end.

10. Procurement

Manage procurement of luxury household items, consumables, gourmet products, imported goods, flowers, gifts, dcor, and premium furnishings, ensuring quality, cost effectiveness, and timely availability.

11. Compliance & Documentation

Maintain documentation relating to vendor contracts, maintenance logs, asset registers, insurance records, licences, service schedules, staff records, and emergency procedures, ensuring statutory compliance wherever applicable.

12. Technology & AI-Enabled Estate Management

Leverage contemporary technology and AI tools to drive operational efficiency digital inventory systems, AI-powered scheduling, predictive maintenance, expense dashboards, smart home integrations, and productivity platforms such as ChatGPT, Claude, Microsoft Copilot, Google Workspace, and Excel dashboards.

IDEAL PERSONALITY

The ideal candidate:

Thinks several steps ahead

Notices details others miss

Loves creating exceptional guest experiences

Maintains absolute confidentiality

Is calm under pressure and takes complete ownership

Leads by example and is proactive rather than reactive

Manages multiple priorities simultaneously with ease

Presents impeccable grooming and communication skills

📌 House Manager (Mumbai Suburban)
🏢 Tandon Holdings
📍 Mumbai Suburban