Job Title: O2C Collections Specialist (B2B Collections)

Experience: 4+ Years

Location: Kochi

Shift: Night Shift (Full-Time)

Job Description

We are hiring an experienced O2C Collections Specialist with strong expertise in B2B Collections. The ideal candidate should have a minimum of 4 years of relevant experience in Order-to-Cash (O2C) collections, excellent communication skills, and the ability to effectively manage customer accounts and drive timely collections.

Key Responsibilities

- Handle end-to-end B2B collections and follow up on outstanding invoices.
- Monitor customer accounts and ensure timely collection of receivables.
- Investigate and resolve payment disputes by coordinating with internal and external stakeholders.
- Perform account reconciliations and maintain accurate collection records.
- Build and maintain strong customer relationships to facilitate collections.
- Collaborate with Sales, Finance, and Customer Service teams to resolve billing and payment-related issues.




- Prepare aging reports, collection MIS, and other performance reports.
- Ensure adherence to company policies, compliance standards, and collection SLAs.

Required Skills

- Minimum 4+ years of experience in O2C (Order-to-Cash) Collections.
- Mandatory expertise in B2B Collections.
- Excellent verbal and written communication skills.
- Strong negotiation and stakeholder management skills.
- Valuable analytical and problem-solving abilities.
- Experience with ERP systems such as SAP, Oracle, or similar is an added advantage.
- Proficiency in MS Excel.

Mandatory Requirements

- 4+ years of relevant experience in O2C Collections.
- Strong hands-on experience in B2B Collections.
- Excellent communication skills.
- Willingness to work Night Shift (Full time).
- Work Location: Kochi.

📌 C Collections SpecialistB Collections) (Kochi)
🏢 EXL
📍 Kochi