Develop and implement effective collection strategies to minimize bad debts.
Manage daily collection operations and monitor team performance against targets.
Handle delinquent accounts and ensure timely follow-ups.
Coordinate with legal and recovery teams for escalated and default cases.
Ensure compliance with RBI guidelines and company recovery policies. Prepare and share MIS reports with senior management.
Negotiate repayment plans and settlements with customers.
Train, mentor, and supervise collection executives/agents.
Maintain solid customer relationships for smooth recovery operations.
Coordinate with internal teams such as Sales, Finance, and Legal for case resolution.
Candidate Requirements
Bachelors degree in Finance, Business Administration,
or related field (MBA preferred).
Minimum 5+ years of experience in collections/recovery.
Experience in NBFC, Banking, Fintech, or financial services preferred.
Strong leadership, negotiation, and communication skills.
Knowledge of collection management systems and MS Office.
Understanding of RBI recovery guidelines and related laws is an advantage.
Key Skills:-
Debt Recovery & Account Reconciliation Team Handling & Performance Management Customer Communication & Negotiation Problem Solving & Decision Making MIS Reporting & Analytical Skills