Job DescriptionManager I - Rider Cluster Manager
NLM Operations Department
NNo lengthy intro here, let's get straight to the details, Zepto speed.
NResponsibilities, aka, what we'd like you to deliver :
N● Own daily rider operations across assigned clusters to ensure high fulfilment and
Ndelivery performance.
n●Track and improve key rider metrics such as attendance, on-time performance, delivery
Nefficiency, productivity,and compliance.
N●Act as the first line ofresolution for on-ground operational challenges and eliminate
Nbottlenecks quickly.
n● Drive rider discipline, adherence to SOPs, and safety standards across shifts.
N●Lead and mentor Rider Leads and Delivery Executives, ensuring proper training,
Nmotivation, and performance management.
N●Optimize routing, shift planning, and rider allocation using data-driven insights.
N●Collaborate with city operations and central teams to implement engagement initiatives
Nand process improvements.
N●Ensure high customer satisfaction by maintaining strong execution standards and
Nminimal service lapses.




N●Identify performance gaps, conduct root-cause analysis, and implement corrective
Nactions to improve last-mile efficiency.
NAre you who we're searching for:
N●Qualification: Graduate
N●Experience: 3–4 years in last-mile operations, fleet/rider management, or
Ne-commerce delivery.
n●Robust understanding of rider performance metrics and cluster-level operations
N●Proficiency in Excel andfamiliarity with dashboards and performance tracking
Ntools
n●Strong people management and communication skills, especially with
Nground-level teams
nSounds like we're talking about you? Please add your application to our cart
NWhy Zepto should be your next career move
NThis isn't just a job;
it's a chance to be part of a once-in-a-generation story that
Nwill shape the future of the Indian startup ecosystem. If you're ready to go all in,
Nexecute like never before, and create impac

📌 Manager I (India)
🏢 Zepto
📍 India