Job DescriptionWe are seeking a Technical Client-Success Manager for an AI powered SaaS Platform.
NJob Profile:
NPre-Sales Solutioning
nPartner with Sales to understand customer challenges and define solution approaches.
NLead technical discovery sessions and solution workshops with customer stakeholders.
NDesign and deliver tailored Proof of Concepts (POCs) that demonstrate Beacon's capabilities.
NCreate high-level solution architectures, implementation plans, and effort estimates for prospective customers.
NCustomer Implementation &Onboarding;
NLead end-to-end implementation projects from project kickoff through production go-live.
NTranslate customer business processes into functional solution designs and implementation requirements.
NCollaborate with AI Engineering teams to define solution requirements, review implementation progress, and validate technical deliverables against customer requirements.
NReview and validate workflows, agents, integrations, and overall solution behavior prior to customer acceptance.
NLead functional testing,
identify solution gaps, and coordinate with Engineering to resolve issues.
NCoordinate UAT, production deployments, onboarding activities, and post-go-live hypercare support. Client Success
NLead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customer stakeholders to demonstrate business value, drive adoption, and identify expansion opportunities.
NServe as the primary technical advisor throughout the customer's lifecycle.
NGuide customers on solution best practices, implementation strategy, and platform adoption.
NDrive retention through consistent project outcomes, and expansion opportunities by identifying additional use cases and demonstrating business value.
NGather customer feedback and collaborate with Product and Engineering teams to influence future product enhancements.
NProject Coordination
nManage implementation timelines, milestones, dependencies, risks, and stakeholder