Job DescriptionJOB SUMMARY: The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac's electricity generation and power reliability equipment.
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- Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc N
- .Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etc N
- .Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc N
- .Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformers N
- .Must be aware of safe practices working with electrical equipmen N




- tShould be conversant with Microsoft Azure Cloud or AWS Clou N
- dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Jav N
- aMust be able critical thinker and have excellent time management skill N
- s4-5 years of total experienc N

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n PREFERREDQUALIFICATIONS
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- : Knowledge of SQL server and general database management concep N

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n ESSENTIAL DUTI
NES:
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- 90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link plat N

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- m10%Document solutions provided in ticket management sys N
- tem.Prepare report withcommonly occurring issues identified with proposed preventative/ corrective actions on monthly b N
- asisTrain and mentor less experienced engin N

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n KNOWLEDGE, SKILLS AND ABILI
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- TIES:Must be a excellent team worker and adept to frequent chan

📌 Customer Service Engineering Representative (India)
🏢 Generac
📍 India