Greetings from 1point1 Solutions Limited.

Hiring for Senior Operations Manager.

Looking for an Immediate Joiner.

Job Summary

The Senior Manager Call Center Operations will lead and optimize large-scale customer support operations within a FinTech setting. This role is responsible for driving operational excellence, regulatory compliance, customer satisfaction, and team performance across voice and digital support channels. The ideal candidate brings deep experience managing high-volume call center operations, preferably within FinTech, banking, payments, Merchant onboarding, KYC Operations,Pre Onboarding,Post Onboarding or financial services.

Key Responsibilities

Operational Leadership

- Lead end-to-end call center operations, including inbound/outbound support, email, escalations, and service recovery
- Manage multiple teams and managers to ensure service level agreements (SLAs), KPIs, and quality targets are consistently met
- Drive continuous process improvement to enhance efficiency,



accuracy, and customer experience

People Management

- Hire, coach, and develop managers and team leaders
- Foster a high-performance, customer-centric culture
- Implement performance management, succession planning, and training initiatives

Customer Experience & Quality

- Ensure exceptional customer experience across all channels (voice, chat, email, digital support)
- Partner with Quality Assurance teams to improve compliance, accuracy, and service delivery
- Analyze customer feedback and call trends to identify improvement opportunities

Compliance & Risk Management

- Ensure adherence to FinTech, financial services, and regulatory requirements (e.g., KYC, AML, data privacy)

Interested candidates can call to HR PRUTHVI - (phone hidden) or share your cv on same whatsapp number.

📌 Hiring For Senior Operations Manager (Bengaluru)
🏢 1POINT1
📍 Bengaluru