Position Overview

The Senior Associate is responsible for driving the organizations enterprise-wide quality governance, risk management, and compliance frameworks to ensure strong governance, regulatory compliance, operational resilience, and superior service delivery.

Preferred Experience & Skills

- 6–7 years of progressive experience in Quality Management, Risk Management, Compliance, Governance, or Operational Excellence
- Strong background in consulting, Big 4, shared services, or global delivery organizations
- Proven expertise in driving and implementation of:
- Enterprise Risk Management (ERM)
- Quality Management Systems (QMS)
- Internal controls, compliance assurance, and regulatory frameworks
- Issue management, investigations, root-cause analysis, and regulatory response
- Exceptional executive communication, stakeholder management, and strategic thinking skills
- Demonstrated success in building and leading high-performing teams

Drive QRM Strategy: (QRM Policy, Engagement Manual, Forms & Templates etc.)

- Drive the design, implementation, and continuous improvement initiatives to ensure strong governance, regulatory compliance, and superior service delivery
- Support the QRM Leadership in periodic governance and framework reviews for business alignment

Continuous improvement: (Simplification & Automation of Forms & Templates, QAP refresh etc.)





- Drive adoption of continuous improvement and performance excellence
- Strengthening the internal controls environment across business processes
- Lead large-scale process optimization and automation initiatives

Continuous monitoring: (continuous control monitoring mechanisms)

- Oversee:
- Internal audits
- Quality assessments
- Compliance and internal control testing cycles
- Root-cause analysis & Control remediation
- Support in assessing emerging risks, governance vulnerabilities, and resilience gaps

QRM Governance: (Accountability Framework, QRM Committee etc.)

- Foster a culture of accountability and collaboration
- Championing a robust enterprise-wide quality and risk culture
- Prepare executive dashboards, insights, and reporting for efficient and timely monitoring of QRM-specific KPIs

QRM Awareness & Training: (QRM communications, QRM-specific trainings – Onboarding & Ongoing)

- Ensure on timely QRM communication
- Design and deliver training, awareness, and capability-building programs
- Drive QRM-specific events, to spread awareness

Succession Planning & Team Management: (People management)

- Promote succession planning, capability maturity, and people development
- Lead, mentor, and develop high-performing QRM team

📌 Quality & Risk Management (Coimbatore)
🏢 protiviti india
📍 Coimbatore