- Configure and support ServiceNow HR Service Delivery (HRSD) or Customer Service Management (CSM) solutions.
- Configure HR services, case management, lifecycle events, or customer service workflows based on business requirements.
- Build and maintain Employee Center, Customer Service Portal, catalog items, and record producers.
- Configure Agent Workspace, workflows, assignment rules, and approvals.
- Support testing, deployments, production support, and platform enhancements.
Preferred candidate profile
- Hands-on experience with HR Service Delivery (HRSD).
- Experience configuring case management, service catalogs, record producers, or workflow automation.
- Familiarity with Employee Center, Customer Service Portal, or Agent Workspace.
- Basic understanding of ServiceNow security, roles, access controls (ACLs), and scoped applications.
📌 ServiceNow HRSD Consultant at An IT Service Company (Bengaluru)
🏢 Talentzo Delhi
📍 Bengaluru
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