- Proactively develops and creates customer relationships in her area of responsibility
- Is accountable for developing the company position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire company's' sales team (e.g.cross-selling)
- Ensures customer satisfaction and solving complaints with the rest of the team
- Documents the customer and contact information, maintains customer data
- Promotes asset management plans with customers to support budgeting
Roles and responsibilities
- Proactively generates opportunities from existing customer base
- Collaborates with maintenance team for leads (maintenance technicians)
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets. Follows up leads from campaigns
- Is accountable for finding customer needs and that company's solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Is responsible for the account over the entire sell process
- Is accountable for ensuring decision to tender (Gate 2) by Gate approver (for example based on discount authorities)
- Is accountable for the project/order until Order Booking
- Drives execution of her/his individual sales plan