Looking For Immediate Joiners with Positive Communication

Exp 3 to 5 Yrs

Ctc will be 5 LPA all 5days WFO. Location -Northgate Yelahanka, Bangalore Night shift(US shift) -5.30pm-2.30AM or 7.30PM-4.30AM SAT/SUN -weekly off Here in Infosys the job role will be outbound call process Imm joiner - 15-days notice also Candidate should have good convincing skills as how in SALES they have if they have renewal or migration experience with ALL the above then its very good -but not mandatory 3-5yrs 5.2LPA CTC

Interested candidates can apply to this Number (phone hidden)

[email protected]

(phone hidden) [email protected]

JD Template Lumen Renewal / SF Project Sunset

1. Role Overview

This role will support renewal operations for Lumens Strategic and Digital Product portfolio by managing renewal-related activities, prioritizing customer accounts, and ensuring timely execution of renewal lifecycle processes. This role requires collaboration with internal stakeholders to adapt to changing product priorities and customer portfolios while maintaining service quality and operational efficiency.

This role includes significant outbound calling and renewal sales calls to generate qualified leads, drive-sell opportunities, perform follow-ups, and support end-to-end renewal opportunity closure while coordinating with business stakeholders.

2. Key Responsibilities

- Conduct proactive customer outreach and engagement to support renewal opportunities.
- Perform customer discovery to understand business objectives, service utilization, renewal risks, retention drivers, and growth opportunities. Prepare, review, and submit renewal contracts to secure pricing and facilitate timely renewals.
- Maintain accurate renewal disposition tracking, documentation, and reporting in Lumen systems of record.
- Collaborate with Sales, Customer Success, and approved partners to develop and execute renewal account strategies.




- Identify renewal risks and develop mitigation plans to improve retention and renewal outcomes.
- Support governance activities through renewal pipeline reporting, performance tracking, and status updates.
- Execute knowledge transfer activities related to renewal processes, tools, and workflows.
- Ensure compliance with established renewal processes, operational guidelines, and service-level expectations.
- Support transition, reverse-transition, and operational continuity activities as required.

provides subject matter expertise for complex issues, addresses training needs, and identifies continuous improvement opportunities.

35 years of relevant sales experience, including at least 1 year in a BPO environment; experience in renewal and order management.

Strong voice communication, selling skills, customer orientation, analytical and interpersonal skills, issue resolution ability, attention to detail, listening skills, and clear communication with internal and external customers.

4. Mandatory / Preferred Capabilities

- Strong voice communication capability, both verbal and written.
- Ability to understand customer needs and accurately verify information.
- Selling skills are required for SME and lead-level roles.
- Experience in renewal and order management is required for SME / lead-level roles.
- Telecom sales experience is required for manager-level roles.
- Strong customer orientation, analytical ability, interpersonal skills, attention to detail, and listening skills are required.
- Familiarity with Microsoft products such as Teams and Outlook is expected for process-level roles.

5. Short Summary Version

We are looking for resources with strong voice communication, customer engagement, renewal sales, and telecom domain experience to support Lumen renewal operations. The role involves outbound customer calls, renewal opportunity follow-ups, lead generation, upselling support, contract renewal processing, pipeline tracking, stakeholder coordination, and adherence to operational and service-level expectations.

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