KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.
The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.

Job description:
Location -Bangalore/Pune

JOB DESCRIPTION:

Experience- 3+ of experience in Customer Insights, Statistical Analysis, Research, Customer Mapping.

Banking experience is mandate.

Skillset required:

Roles and responsibilities

Candidates with experience in designing and delivering effective customer intelligence and research programs that enable insight-led decision making. The candidate is expected to work in an AI-enabled Customer Intelligence setting, play a critical part in managing insight and research delivery, maintaining quality standards,



and contributing to the evolution of insight methods, tools and products.
- Lead and manage research programs including qualitative, community, and ad hoc studies, ensuring high-quality delivery, stakeholder coordination, and participant engagement.
- Support research design and methodology development by selecting appropriate approaches, creating surveys/discussion guides, and connecting multiple insight sources to answer business questions.
- Deliver actionable customer insights through research, exploratory studies, desk research, and insight platforms such as Medallia, translating findings into business recommendations.
- Drive innovation in customer intelligence by contributing to AI-enabled research approaches, dashboards, digital insight products, and continuous enhancement of insight capabilities.
- Maintain research excellence and stakeholder partnerships through rigorous quality standards, con

📌 KPMG Global Services- Customer Insight (Bengaluru)
🏢 KPMG
📍 Bengaluru