Job DescriptionJOB PURPOSE
NLead and manage the quality assurance function across the assigned cluster, ensuring that the right quality of products is consistently manufactured to meet customer requirements. Drive customer satisfaction by resolving quality issues and fostering continuous improvement at all manufacturing plants within the cluster. Provide guidance to Plant Quality Heads to achieve uniformity and excellence in quality processes and outcomes.
NThis role ensures productquality consistency, impacting customer satisfaction, warranty claims, and overall cluster efficiency. Metrics for success include improved customer quality ratings and reduced defect rates.
NPRINCIPAL ACCOUNTABILITIES
N1. Customer Quality Assurance
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- Lead efforts to resolve customer complaints by ensuring the root cause is identified and corrective actions are implemented across all plants in the cluster. N
- Monitor and improve customer satisfaction metrics, including rejection PPM (internal and external), and N

nwarranty claim reduction.
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- Act as the primary liaison between customers and cluster quality teams to align on quality standards, manage expectations, and address escalations promptly. N
- Ensure consistent communication and reporting of quality metrics and improvement initiatives to customers and corporate quality teams. N

n2.Product Quality Assurance
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- Ensure all manufacturing plants within the cluster adhere to defined product quality standards and processes. N
- Oversee quality audits conducted by plant teams to ensure compliance with customer and regulatory requirements. N
- Regularly review quality performance metrics with Plant Quality Heads, identify gaps, and define improvement actions. N
- Drive standardization of quality processes and best practices across the cluster to maintain uniformity in quality outputs N

n3.Quality Management System
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- Implement Varroc Quality Management System in all Plants in the Clust

📌 Head Quality (India)
🏢 Varroc
📍 India