Job DescriptionRegional Operations Manager – Multi-Unit Retail & Services Operations
NHyderabad (Pan-India Travel) · Ode by Ridhira (Ridhira Group)
NAbout Ode by Ridhira
nOde is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like *high-performance retail businesses*: tight unit economics, strong SOPs, and a relentless focus on guest experience.
NRole Overview
nA hands-on, field-intensive leadership role owning *day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but not required*.
NKey Responsibilities
n- Own complete P&L; for assigned outlets — revenue, cost control, [EBITDA]margin,
N- Drive revenue via *membership/subscription sales, renewals, upsell,



cross-sell* and footfall-to-conversion
N- Improve core retail metrics — *staff productivity, utilisation/occupancy, retention, *
N- Enforce *SOPs, service protocols, hygiene, guest safety, quality benchmarks*
N- Track *[NPS]()* and mystery audits;
own the guest experience
N- Recruit, train, mentor and manage floor + front-office teams;
control *attrition*
n- Run operations across formats — *airport, hotel, mall, high-street*
N- Manage *inventory, retail products, procurement, shrinkage*
N- Ensure *statutory, lease, [Shops & Establishments](), GST and operational compliance*
N- Support *current-outlet launches, pre-opening, fit-outs, ramp-up*
N*Preferred Candidate Profile*
N- *9–15 years* in *multi-unit / cluster / area operations* in any professionally-run consumer-services or retail format
N- Backgrounds welcome: *salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness,

📌 Regional Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad