Job DescriptionJob Purpose:
NThe Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.
NKey Responsibilities:
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- Welcome and greetcustomers at the Club in a warm, qualified, and courteous manner. N
- Maintain visitor records and ensure proper documentation as per company process. N
- Ensure the Club ambience, hygiene, and overall presentation meet brand standards. N
- Handle customer concerns or queries with empathy and escalate when required. N
- Support the sales team during events, site visits, and promotional activities at the club. N

nEligibility & Requirements:
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- Min. 1 year Experience in Guest Relations role in Hospitality. N




- Excellent communicationskills with strong customer-handling abilities. N
- Presentable personalitywith a high level of professionalism and grooming standards. N
- Experience in delivering premium/luxury customer service. N
- Ability to multitask and work in a fast-paced, customer-facing environment. N
- Proficiency in English and Hindi;
knowledge of additionallanguages is an advantage. N

nKey Skills & Competencies:
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- Exceptional interpersonal and communication skills N
- Customer-centric approach N
- Problem-solving and coordination skills N
- Team player with a proactive attitude N
- Strong service orientation and attention to detail N

nPls share your resume at [email protected]

📌 Guest Relations Specialist (Faridabad)
🏢 BPTP
📍 Faridabad