- Report to the showroom on time and ensure punctual opening as per schedule.
- Mark and monitor daily staff attendance.
- Ensure showroom readiness before business hours.
2. Sales Support & Customer Engagement
- Support sales executives in handling customers and closing sales.
- Address customer queries, concerns, and special requirements.
- Build and maintain cordial relationships with customers and showroom staff.
3. Old Gold Verification & Gold Testing
- Check the working condition of the Gold Testing Machine (X-Ray Compact Karat Meter).
- Approve old gold by verifying weight, purity, and condition.
- Verify old gold stock, cash, and related documentation at the end of the day.
4. Stock Management & Sales Optimization
- Study stock and sales reports regularly.
- Optimize available stock for better conversion and sales.
- Plan strategies to increase walk-ins and improve showroom performance.
5. Financial & Account Control
- Verify daily accounts and bank transactions.
- Monitor and control showroom expenses within approved limits.
- Ensure accuracy in financial reporting and documentation.
6. Staff Management & Training
- Manage showroom staff and ensure a disciplined, productive work workplace.
- Motivate staff to achieve sales targets and upselling objectives.
- Arrange and provide training for skill enhancement and performance improvement.
7. Marketing & Promotion Activities
- Plan and execute local marketing and promotional activities to increase footfall.
- Motivate and monitor staff for JSAP / JAP enrolment and follow-ups.
8. Audit, Compliance & ISO
- Handle audit-related requirements and queries.
- Ensure timely renewal of statutory licenses.
- Manage ISO documentation and ensure compliance with standards and SOPs.
9. Showroom Maintenance & Safety
- Ensure cleanliness and hygiene of the showroom at all times.
- Check the working condition of all electrical and electronic equipment.
- Implement necessary safety measures for staff, customers, and assets.
- Monitor gifts, packing materials, discounts, and consumables.
10. Staff Welfare & Issue Resolution
- Address and resolve operational or official issues of staff.
- Monitor and manage boys and girls’ room facilities.
- Handle donation requests and interactions with external parties.
11. End-of-Day Closing & Reporting
- Ensure all stock is secured in the locker room.
- Confirm all electrical and electronic equipment is switched off.
- Time-lock the locker room as per SOP.
- Send Day Completion Report to HO Admin.
- Submit detailed daily showroom performance and status reports.
Key Skills & Competencies:
- Leadership and team management
- Customer handling and problem-solving
- Sales support and showroom operations
- Stock, cash, and expense control
- Compliance, audit, and process orientation
- Ability to multitask and work under pressure