Position description: Sustain and Improve after sales technical support for Electric Vehicles by owning Vehicle Performance Satisfactory (VPS) metric for their zones.
Job Title / Role: Associate Lead - Technical Services - EV
Department: Service (H)
Section: EV Service - Zonal Technical Services - South
- Product awareness and service
- Automotive fundamentals
- Communication and interpersonal skills
- Problem solving and emotional intelligence
- Customer centricity
- Information systems
Role Description
- Ensure all critical EV product problems in the Zone get addressed within SLA by aiding area team technically.
- Improve First time right through correct diagnosis by usage of special tools and diagnostic tools at dealership
- Execute critical M1, M2, M3 actions for the zone by leveraging dealer support and Daily report circulation to applicable dealers
- Ensure awareness of latest technical solutions and procedures across the zone through continuous awareness camps and OJTS.
- Provide product feedback regularly to HO team and QAD to improve product quality.
- Support area team and enable them to solve critical warranty issues.
- Develop troubleshooting procedure service standards required for EV and associated infrastructure in their respective zone.
- Deploy M2/M3 technical update initiatives at all dealers
- Participate and assist in executing CUFT and AFT of future mobility products for their region and sharing competition feedback on regular interval to HO
- Review of low VPS dealers with ASM/NSM (monthly) Zone wise bottom VPS dealers
Managing points (Key KPI/KRA's)
- EV Service VPS FTR for their zone
- M2 / M3 action implementation at dealer level tracking
- Quality PPFR Incident raised Vs Parts dispatch to HO status Tracker - Received % of PPFR parts from field
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate Lead - Technical Services - EV (Bengaluru)
🏢 TVS Motor
📍 Bengaluru
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