Job DescriptionJob Title: International Customer Support (HR Backend support)
NDuration: Contract to hire depending on project need (6 months initially and may extend)
NLocation: Bangalore, Pune, Mumbai
NWorking Hours: Shift will be in any of United States of America time zones
NWorking days: Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
NOverall, Purpose of Job:
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- Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction N
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats N
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team N
- Strive and achieve SLA target and business outcome indicators defined by the client N

nJob Responsibilities / Authorities:
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- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool N




- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes N
- Walk customers/ Providenavigational support on self-service portal N
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines N
- Place outbound calls tocustomers when required in line with Client / Company guidelines N
- Work productively whilst maintaining exceptional call/data quality standards in line with targets N
- Contribute to the team through open and regular communication with peers / supervisors N
- Adhere to all company or departmental policies and procedures (personnel and operational) N
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process N
- Maintain regular and punctual attendance in line with company policies and procedures N
- Minimize customer complaints and escalations by providing exceptional service and cal

📌 International Customer Service Representative (Bengaluru)
🏢 Artech
📍 Bengaluru