Job DescriptionDesignation: Senior Director - City Operations
NResponsibilities, aka, what we'd like you to deliver:
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- Lead end-to-end business performance and P&L; across a portfolio of cities, driving profitable and sustainable growth. N
- Own city operations across dark stores, fulfillment, and last-mile delivery, ensuring industry-leading speed, reliability, and customer experience. N
- Develop and execute strategic initiatives to improve unit economics, productivity, service levels, and operational efficiency at scale. N
- Partner with Product, Category, Supply Chain, Finance, and Central Operations to solve complex business problems and unlock growth opportunities. N
- Lead network expansion,capacity planning, and operational readiness for recent markets and business initiatives. N
- Build scalable operating models, governance mechanisms, and data-driven decision frameworks that support rapid growth. N




- Inspire, mentor, and develop high-performing regional and city leadership teams while fostering a culture of ownership, innovation, and execution excellence. N

nKey Skills and Qualifications:
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- 10–18 years of experience leading large-scale operations in quick commerce, e-commerce, logistics, supply chain, retail, or consumer technology. N
- Proven track record of owning multi-city businesses with P&L; responsibility and delivering measurable business outcomes. Strong business acumen with the ability to balance growth, customer experience, and profitability. N
- Exceptional leadership,stakeholder management, and analytical skills, with experience leading large, geographically distributed teams. N

📌 Senior Director (Bengaluru)
🏢 Zepto
📍 Bengaluru