Job DescriptionProject Coordinator
NPurpose
nUnder thedirection of the Order Administration and Group Reporting Manager, the Project Coordinator is responsible for the successful coordination of customer orders and small projects, with a explicit focus on customer satisfaction. This position functions in a multi-service IT environment and must be able to effectively coordinate internal, customer, and supplier resources to deliver orders and projects on time and on budget. This position will be remotely based out of our offshore entity in India.
NDuties and Responsibilities
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- Ensure Customer orders are processed in a timely manner N
- Coordinate the implementation of all phases of a customer's orders, considering customer priorities, internal Centrilogic resources, and supplier schedules to most effectively roll out the project. N
- Build sound relationships with customers and suppliers N
- Work with the Sales andAccount Management team to understand the customer's business and the impact of project implementation N
- Engage and work with Centrilogic Suppliers to ensure successful delivery of solutions to Centrilogic Customers N
- Effectively manage customer expectations as they relate to project implementation N
- Maintain effective communication with the customer throughout the implementation process N
- Effectively manage project changes. Process contract administration activities as required for contract extensions and billing changes N
- Communicate the status of projects and escalated late or potentially late projects N
- Process contract administration activities where required for contract extensions and billing changes N
- Participate in project planning sessions (internal and external customers) N
- Coordinate client handoff to the Service Assurance team N
nRequired Experience and Skills
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- 2 to 3 years of experience in project coordination or similar capacity N
- English Proficiency N
- Good business acumen N
- Excellent