Job DescriptionInterested candidates or referrals can share their resumes at: [email protected]
NAbout the Company
nHCLTech is looking for customer-focused professionals with a robust interest in Customer Support and Networking to join our team. This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a fast-paced global support environment.
NAbout the Role
nThis role combines customer interaction, technical troubleshooting, and network-related issue resolution in a fast-paced global support environment.
NResponsibilities
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- N
- Handle customer inquiries and support requests via Phone, Email, and Chat. N
- Provide first-level technical support and troubleshoot connectivity issues. N
- Diagnose and resolve network-related incidents using standard troubleshooting procedures. N
- Monitor, log, and manage support tickets while maintaining accurate documentation. N
- Investigate internet connectivity, Wi-Fi, VPN, and network performance issues. N




- Follow up with customers to ensure timely resolution and customer satisfaction. N
- Escalate complex technical and networking issues to higher support teams when required. N
- Collaborate with internal teams and stakeholders for issue resolution. N
- Adhere to SLA targets and maintain high-quality customer support standards. N

nQualifications
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- N
- Excellent verbal and written communication skills. N
- Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, Routing & Switching). N
- CCNA certification or knowledge preferred. N
- Understanding of internet technologies and network troubleshooting. N
- Experience in customer support, technical support, or service desk environments. N
- Familiarity with ticketing tools and incident management processes. N
- Proficiency in Microsoft Office 365 (Outlook, Word, Excel). N
- Strong analytical, problem-solving, and customer-handling skills. N
- Ability to work in a 24x7 support envi

📌 Customer Service Representative (India)
🏢 HCLTech
📍 India