Job DescriptionKey Responsibilities:
N● Manage the full implementation lifecycle including requirement gathering, configuration,testing, and deployment.
N● Conduct client workshops to understand business processes and map them to product capabilities.
N● Configure product modules and workflows to align with customer requirements.
N● Manage and validate data migration activities, ensuring accuracy and integrity.
N● Provide training and knowledge transfer to client teams during UAT and post go-live.
N● Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
N● Track project progress,communicate status updates, and manage risks to ensure timely delivery.
N● Document implementationbest practices, templates, and client-specific configurations for reusability.
N● Act as the primary point of contact for clients during the implementation phase,
ensuring a seamless handover to the support team.
NRequired Qualifications:
NEducational
n● Bachelor's degree in Computer Science, Information Technology, Business, or related field.
N● Certifications in project management (Agile/Scrum, PMP, PRINCE2) or SaaS tools
Npreferred.
nProfessional
N● 2–4 years of experiencein product implementation, solution delivery, or consulting.
N● Strong knowledge of SaaS/HRMS/Enterprise software workflows.
N● Hands-on experience with data migration, system configuration, and UAT management.
N● Proficiency in MS Excel/SQL for data handling and analysis.
N● Solid communication, presentation, and client-facing skills.
N● Ability to manage multiple implementations simultaneously while meeting deadlines.