- Understand customers’ travel requirements and recommend suitable destinations and packages.
- Plan and arrange domestic and international travel itineraries.
- Handle flight, hotel, transport, sightseeing, and tour package bookings.
- Provide accurate information about destinations, costs, travel documents, and visa requirements.
- Communicate with customers through phone, WhatsApp, email, and in person.
- Prepare quotations and follow up with prospective customers.
- Coordinate with hotels, airlines, tour operators, and other travel partners.
- Assist customers with changes, cancellations,
and travel-related issues.
- Maintain customer records and follow up on leads to achieve sales targets.
Requirements:
- Positive communication and customer-service skills.
- Basic knowledge of travel destinations, hotels, flights, and tour packages.
- Sales and convincing skills.
- Basic computer knowledge.
- Experience in travel/tourism is preferred but freshers may also be considered.
- Knowledge of English and Malayalam is an advantage.
Preferred Skills:
• Customer handling • Sales • Communication • Follow-up skills