- Key ResponsibilitiesProvide technical and functional support to schools using SchoolEye ERP.
- Handle customer queries through phone calls, WhatsApp, email, remote support and ticketing systems.
- Understand and troubleshoot issues related to SchoolEye ERP modules.
- Assist school staff in using different ERP features and functionalities.
- Guide users regarding student, staff, attendance, fee, examination, transport, HR, payroll, communication and other ERP modules.
- Identify whether an issue is related to user configuration, data, software functionality, network, browser or server.
- Perform basic troubleshooting for Windows, browsers, printers, scanners and internet/network connectivity.
- Provide remote assistance using tools such as AnyDesk/TeamViewer or similar applications.
- Record customer issues, troubleshooting steps and resolutions in the support/ticketing system.
- Follow up with customers until the issue is completely resolved.
- Escalate technical bugs and complex issues to the Development/Technical Team with proper details.
- Coordinate with developers for bug reporting, testing and issue verification.




- Test new fixes/features before providing them to customers whenever required.
- Assist in software installation, configuration, updates and user setup.
- Maintain proper documentation of common issues, solutions and FAQs.
- Provide basic training and demonstrations to school users whenever required.
- Monitor pending support tickets and ensure timely resolution as per company guidelines.
- Maintain professional communication and good customer relationships.
- Required SkillsGood knowledge of Windows, MS Office and Internet applications.
- Basic understanding of computer hardware, networking and troubleshooting.
- Good knowledge of web browsers, printers and remote desktop/support tools.
- Basic understanding of SQL/database concepts will be an advantage.
- Ability to understand and troubleshoot web-based ERP/software applications.
- Good communication skills in Hindi and English.
- Valuable problem-solving and analytical skills.
- Ability to explain technical issues in simple language to non-technical users.
- Good documentation and follow-up skills.
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📌 Technical Support Executive (Gurugram)
🏢 V3M Technologies
📍 Gurugram