Main Responsibilities & Tasks – Travel Consultant (Fresher)
- Handle customer inquiries through calls, WhatsApp, Instagram, and email
- Understand customer travel requirements and suggest suitable tour packages
- Prepare and share holiday quotations, itineraries, and package details
- Follow up with leads regularly and assist in converting inquiries into bookings
- Coordinate with hotels, transport providers, ferry operators, and other vendors
- Assist customers with booking confirmations, payment follow-ups, and travel documentation
- Provide accurate information about destinations, hotels, inclusions, exclusions, and travel policies
- Maintain proper records of leads, bookings, payments, and customer communications
- Support customers before, during, and after the trip for smooth travel experience
- Work with the operations and sales team for package execution and customer handling
- Update package pricing, hotel availability, and travel information when required
- Build and maintain positive relationships with customers for repeat business and referrals
- Achieve assigned sales targets and daily follow-up activities
- Handle customer concerns professionally and provide timely resolutions