About the RoleWe are looking for agile to join our Tele-Collections team. The role involves interacting with customers regarding overdue payments, understanding their concerns, obtaining payment commitments, and maintaining accurate records.
- Key ResponsibilitiesContact customers regarding overdue or pre-due payments through calls.
- Inform customers about their outstanding dues and payment status.
- Obtain Promise-to-Pay (PTP) commitments from customers.
- Understand customer concerns and reasons for payment defaults.
- Handle customer queries related to products/services.
- Update customer information and call details in the CRM.
- Follow prescribed call quality, compliance, and process guidelines.
- Achieve assigned collection and productivity targets.
- Maintain consistent performance and efficiency.
- Work effectively as part of the collections team.