Experience: 3–5 years (tele-calling / collections / inside sales)
Salary: ₹15,000 – ₹22,000/month (based on experience)
Job Type: Full time
About the Role
We are looking for a proactive and organized individual to manage two key functions: customer payment follow-up and responding to online sales inquiries from platforms like TradeIndia and IndiaMART. This is a customer-facing role requiring good communication skills, attention to detail, and the ability to handle both collections conversations and sales-oriented inquiries professionally.
Key Responsibilities
Payment Follow-up
Track outstanding customer payments and follow up via phone call and WhatsApp/email
Maintain an updated record of payment commitments and follow-up dates
Online Inquiry Handling
Respond promptly to inquiries received via TradeIndia, IndiaMART, and other B2B portals
Understand customer requirements and share relevant product/pricing information
Follow up on quotations sent to convert inquiries into orders
Maintain inquiry-to-order tracking and update lead status regularly
General
Maintain daily/weekly reports of follow-ups and inquiry status
Coordinate with sales and accounts teams for smooth order and payment processing
Ensure professional and timely communication across all channels (call, WhatsApp, email)
Requirements
2–5 years of experience in tele-calling, collections, inside sales, or a similar customer-facing role
Prior experience with TradeIndia/IndiaMART or similar B2B portals is a strong plus
Good verbal and written communication skills (Hindi & English; regional language a plus)
Comfortable with phone-based follow-up and basic MS Excel/WhatsApp Business use
Polite but firm approach for payment follow-up conversations
Organized, detail-oriented, and able to manage multiple accounts/leads simultaneously
What We Offer
Fixed monthly salary (₹15,000–₹22,000, based on experience)
Stable, in-office role with growth potential
Hands-on training on internal systems and processes
To Apply: Contact Yusuf Bhanpurawala on (phone hidden)
Address
National Enterprises
3, Ground Floor,
158,Narayan Dhuru Street,
Masjid Bunder (W)
Mumbai -400003.
Office Timings
11.00 am to 7.15 pm
📌 Accounts Receivable Officer (Mumbai)
🏢 National enterprises
📍 Mumbai
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