Job DescriptionRole Overview
NThe Operations Manager isresponsible for managing day‐to‐day delivery for assigned processes, ensuring accuracy, timeliness, and a solid focus on quality. This role oversees a team of colleagues handling transactional and client‐specific work, provides hands‐on guidance, and ensures issues are resolved quickly and effectively.
NThe individual will manage workflow, track performance, support team development, drive compliance, and strengthen process efficiency. They will play a key role in ensuring service excellence and meeting client expectations consistently.
NRole & Responsibilities
NDaily Operations Management
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- Manage day‐to‐dayprocess delivery, ensuring completion of work within defined SLAs and quality standards. N
- Allocate tasks, plan daily workloads, and adjust priorities based on volume and deadlines. N
- Monitor queues, track progress, and ensure timely closure of activities. N
- Handle first‐level escalation and coordinate with senior managers for complex cases. N

nPerformance & Quality Tracking
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- Review daily and weekly performance dashboards. N
- Conduct regular qualitychecks, identify gaps, and ensure corrective actions. N
- Maintain detailed records for audit, reporting, and compliance requirements. N

nTeam Leadership & Development
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- Manage a team of analysts/senior analysts, ensuring clarity of roles and expectations. N
- Conduct daily huddles and regular 1:1 discussions for feedback and coaching. N
- Support team training, skill development, and readiness for new processes. N
- Drive accountability and foster a positive, inclusive work culture. N

nClient & Stakeholder Support
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- Provide timely updates to onshore/offshore partners on delivery status. N
- Highlight risks, delays, or operational challenges with transparency. N
- Participate in process reviews and contribute to service improvement. N

nProcess Discipline& Compliance
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- Ensure adhere

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