Job DescriptionJob Title: Customer Support Associate
NAbout Superset
nSuperset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
NRole Overview
nTheCustomer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.
NKey Responsibilities
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- Respond to customer queries via email and phone. N
- Understand client requirements and provide appropriate solutions using the platform. N
- Follow up with customers to ensure timely issue resolution. N
- Maintain accurate records of customer interactions and reported issues. N
- Contribute to internal documentation,



including FAQs and knowledge base articles. N

nRequired Qualifications
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- Minimum 1 year ofexperience in Customer Support or a related role. N
- Strong verbal and written communication skills. N
- Ability to analyse and resolve customer queries effectively. N
- Detail-oriented with strong problem-solving skills. N
- Experience in a SaaS ortechnical support environment is preferred. N

nWork Environment
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- Collaborative andownership-driven work culture. N
- Opportunity to contribute ideas and improve processes. N
- Learning-oriented environment with scope for growth. N

nSuperset is an equal chance employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.

📌 Customer Support Associate (Bengaluru)
🏢 Superset
📍 Bengaluru