Technical Account Manager
Location: Chennai (Work from Office – Mandatory)
Experience: 10–15 Years
Employment Type: Full-time

About the Role

Anoud Technologies is seeking an experienced Technical Account Manager to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine strong technical expertise with customer relationship management skills to ensure successful delivery, support, and adoption of insurance technology solutions.
This role requires deep expertise in the Insurance domain, strong SQL capabilities, and the ability to manage customer expectations while driving technical issue resolution and service excellence. Knowledge of Java is a strong advantage.

Key Responsibilities
- Serve as the primary technical point of contact for assigned customer accounts
- Build and maintain solid relationships with customer business and technical stakeholders
- Understand customer business requirements and translate them into technical solutions and recommendations
- Drive incident resolution, root cause analysis,



and problem management activities
- Analyze application and database-related issues using advanced SQL skills
- Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolution
- Lead customer review meetings, service governance discussions, and technical workshops
- Monitor application performance and identify opportunities for optimization and enhancement
- Manage customer escalations and ensure adherence to agreed service levels
- Support product implementations, upgrades, integrations, and production releases
- Provide technical guidance and best practices to customers for effective utilization of Anoud solutions

Required Skills & Experience

Mandatory:
- 10–15 years of overall IT experience
- Strong hands-on expertise in SQL, including complex query writing, data analysis and troubleshooting, performance tuning, and database investigation/rep

📌 Technical Account Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai