Job DescriptionJob Title: Customer Relationship Manager (CRM)
NLocation: Pitampura, New Delhi
NJob Type: Full-time Work From Office
NAt Narayani Vastra, we believe customer experience is as significant as the product itself. We're looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable.
NIf you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we'd love to hear from you.
NKey Responsibilities
n* Handle customer queries across multiple channels including:
N* Instagram DMs
n*WhatsApp
N* Emails
n* Provide timely, professional, and empathetic customer support.
N* Assist customers with order-related concerns and product queries.
N* Manage returns and exchange requests end-to-end.
N* Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution.
N* Maintain customer communication records and follow up where required.
N* Ensure a high standard of customer satisfaction and brand experience.
N* Identify recurring customer concerns and share actionable feedback with the team.
NWhat We're Looking For
N* Excellent written and verbal communication skills.
N* Strong customer serviceand problem-solving abilities.
N* Comfortable handling multiple conversations simultaneously.
N* Organized and detail-oriented.
N* Ability to work in a fast-paced environment.
N* Prior experience in CRM/ customer support / fashion or D2C brands is preferred (but not mandatory).
N* Familiarity with Instagram, WhatsApp Business, email support tools, and basic spreadsheets is a plus.
NWhy Join Us?
nWorkclosely with a growing fashion brand
NDynamic and collaborativework environment
NOpportunity to build meaningful customer relationships
NLearn and grow within brand operations and customer experience
NWe're looking for someonewho can turn conversation