Job DescriptionHiring: Team Leader – E-commerce Seller Support | Pune
NWe are hiring an experienced Team Leader – E-commerce Seller Support to lead an international marketplace support team.
NLocation: Pune
NShift: Rotational / Night Shift
NKey Responsibilities
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- Lead and mentor a team of 15–20 Seller Support Associates. N
- Drive team performance on KPIs including CSAT, AHT, FCR, Quality, and SLA. N
- Handle merchant/customer escalations and ensure timely resolution. N
- Coach team members, conduct performance reviews, and drive process improvements. N
- Collaborate with QA, WFM, and Operations to achieve business goals. N

nEligibility
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- Minimum 3 years of overall experience in Seller Support, Customer Support, E-commerce, or Marketplace Operations. N
- Minimum 2 years of experience as a Team Leader in an International BPO. N
- Hands-on experience in Seller Central, Marketplace Operations, Merchant Support, or E-commerce processes is preferred. N
- Solid leadership, communication, and analytical skills. N
- Proficient in MS Excel and willing to work in rotational/night shifts. N

nInterested candidates can share their updated resume or apply now

📌 Operations Team Leader (India)
🏢 Impetus Career Consultants
📍 India