- Coordinate daily breakdown, maintenance and AMC activities.
- Assign service calls to technicians and follow up for timely completion.
- Handle customer complaints and coordinate technician visits.
- Maintain service records, pending complaints and daily reports.
- Coordinate with technicians, customers, stores and management.
- Monitor AMC schedules and ensure timely service.
- Escalate critical issues to the Service Manager.
Requirements.
- Good communication and coordination skills.
- Basic knowledge of MS Excel and MS Office.
- Experience in elevator/lift or service industry preferred.
- Solid follow-up and problem-solving skills.
📌 Back Office Coordinator (Delhi)
🏢 KATHLEHO ELEVATORS INDIA PRIVATE
📍 Delhi
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