We are looking for a motivated and customer-focused Telecaller to join Thyrocare Lab. The candidate will be responsible for handling inbound and outbound calls, promoting diagnostic packages, assisting customers with test bookings, resolving queries, and ensuring a smooth customer experience.
- Key ResponsibilitiesMake outbound calls to promote Thyrocare health check-up packages and diagnostic services.
- Handle inbound customer inquiries regarding tests, pricing, reports, and appointments.
- Schedule and confirm home sample collection appointments.
- Follow up with prospective and existing customers for bookings and feedback.
- Maintain accurate customer records in the CRM/system.
- Coordinate with collection centers, phlebotomists, and internal teams to ensure timely service.
- Address customer complaints professionally and escalate issues when necessary.
- Achieve daily, weekly, and monthly calling and booking targets.
- Ensure high customer satisfaction through polite and effective communication.
Salary & Benefits
- Salary & BenefitsCompetitive salary with performance-based incentives.
- Training and career growth opportunities.
- Employee health perks (as per company policy).
- Supportive work environment.