Key Responsibilities – SSO ( Student Support Officer )

- Make 100–150 outbound and inbound calls daily to prospective students.
- Conduct consistent and effective follow-ups with leads to maximize conversions and student engagement.
- Generate student walk-ins and schedule counselling appointments.
- Provide accurate information on universities, colleges, courses, scholarships, and overseas study destinations.
- Promote university programs and communicate their key advantages to prospective students.
- Stay updated on overseas education trends, admission requirements, visa regulations, and institutional policies.
- Coordinate with Destination Counsellors for student profiling, counselling handover, and further application processing.
- Maintain accurate and up-to-date records of leads, follow-ups, call logs, and student interactions in the CRM.




- Ensure timely responses to student inquiries and provide appropriate guidance throughout the counselling journey.
- Actively participate in lead generation, prospecting, and student engagement initiatives.
- Convert prospective leads into qualified counselling opportunities and admissions.
- Perform regular CRM updates, ensuring all student data, lead statuses, follow-up activities, and remarks are accurately maintained.
- (SSOs) during onboarding.
- Adhere to the organization's calling process, follow-up timelines, and quality standards.
- Achieve assigned monthly targets and Key Performance Indicators (KPIs).
- Support the organization in achieving admission and enrolment goals through effective communication, coordination, and follow-up.

📌 International BPO Executive (Hyderabad)
🏢 Career Bridge Consultants Private
📍 Hyderabad