- Job ResponsibilitiesContact customers through phone calls and field visits for pending loan/EMI payments.
- Follow up with customers and ensure timely payment collection.
- Maintain regular communication with customers regarding overdue amounts.
- Explain payment options and resolve basic customer queries.
- Achieve daily, weekly, and monthly recovery targets.
- Maintain accurate records of customer interactions and payments.
- Coordinate with the internal team regarding difficult or overdue cases.
- Follow company policies and applicable recovery guidelines.
- Required SkillsGood communication and convincing skills.
- Basic knowledge of loan/EMI recovery processes.
- Ability to handle customers professionally.
- Target-oriented and self-motivated.
- Good negotiation and follow-up skills.
- Basic knowledge of MS Office/Excel is an advantage.
- Field recovery candidates should be comfortable with local travel.
- QualificationMinimum 12th Pass; Graduate preferred.
- Freshers can also apply if they have positive communication and convincing skills.
- Key Performance Indicators (KPIs)Monthly recovery achievement.
- Collection efficiency.
- Number of successful customer follow-ups.
- Timely reporting and documentation.
- Customer handling and compliance.