Job Summary

The Telecollections Executive is responsible for contacting customers through telephone calls to follow up on overdue payments, understand reasons for non-payment, negotiate payment commitments, and achieve assigned collection targets.

The role requires excellent communication, persuasion, negotiation, follow-up, and customer-handling skills while maintaining professionalism and compliance with company collection policies.

Key Responsibilities

- Customer Calling & Follow-UpMake outbound calls to customers with pending, overdue, or missed payments.

- Inform customers about outstanding amounts, due dates, and payment options.

- Follow up regularly on promised payment dates.

- Handle inbound customer calls related to outstanding payments.

- Explain account/payment details clearly and professionally.

- Maintain proper call records and customer interaction history

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- Collections & RecoveryAchieve daily, weekly, and monthly collection targets.

- Obtain realistic payment commitments from customers.

- Follow up on broken promises and missed commitments.

- Encourage customers to make payments through approved payment channels.

CONTACT DETAILS

Yukta B - (phone hidden)

Email : [email protected]

📌 Collection Executive / Officer (Bengaluru)
🏢 DPDzero Technologies
📍 Bengaluru