We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should have good communication skills, patience, and the ability to handle customer concerns professionally.

- Key ResponsibilitiesHandle customer queries through calls, emails, and other communication channels.
- Understand customer concerns and provide accurate and timely solutions.
- Maintain a professional and courteous relationship with customers.
- Follow up with customers to ensure proper resolution of their issues.
- Record and update customer interactions and complaints in the system.
- Coordinate with internal teams to resolve customer issues.
- Escalate complex or unresolved issues to the appropriate department.
- Maintain customer records and prepare basic reports when required.
- Achieve assigned customer service and performance targets.
- Follow company policies, processes, and service standards.
- Required SkillsExcellent verbal and written communication skills.




- Positive listening and problem-solving abilities.
- Customer-oriented approach with a positive attitude.
- Basic knowledge of MS Office and computer applications.
- Ability to handle multiple customer queries efficiently.
- Good time-management and follow-up skills.
- Ability to work independently as well as in a team.
- EligibilityGraduate / Undergraduate with relevant experience.
- Freshers can also apply.
- Candidates with experience in Customer Support, Telecalling, BPO, Banking, NBFC, FinTech, or Collection will be preferred.
- Good Hindi and English communication skills; knowledge of the local language will be an advantage.
- Key Performance Indicators (KPIs)Customer satisfaction and service quality.
- Query resolution time.
- Call/interaction handling efficiency.
- Follow-up and closure rate.
- Customer complaint resolution.
- Attendance and adherence to process.

Interested candidates can share their updated CV with the HR/Recruitment Team.

📌 Customer Care Executive (Pune)
🏢 Fintech Cloud Private
📍 Pune