Job SummaryThe Inside Sales Executive is responsible for counseling prospective students and parents, understanding their learning requirements, promoting Vedantu's online learning programs, and converting leads into enrollments. The role involves handling inbound and outbound calls, achieving sales targets, and providing an excellent customer experience.
- Roles & ResponsibilitiesContact prospective students and parents through inbound and outbound calls.
- Understand students' academic needs and recommend suitable Vedantu courses.
- Explain course features, pricing, learning outcomes, and available offers.
- Counsel parents and students regarding online learning programs.
- Generate admissions by converting leads into enrollments.
- Follow up with interested prospects until the admission process is completed.
- Maintain and update customer information in the CRM system.
- Achieve daily, weekly, and monthly sales and revenue targets.
- Handle customer queries and provide accurate information about courses.
- Build long-term relationships with students and parents.
- Coordinate with the operations and academic support teams for a smooth onboarding process.
- Maintain high levels of customer satisfaction throughout the sales journey.
- Participate in sales training and team meetings to improve performance.
- Required SkillsExcellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Ability to persuade and influence customers.
- Customer-centric approach.
- Good listening and counseling abilities.
- Basic knowledge of CRM tools and Microsoft Office.
- Time management and multitasking skills.
- Ability to work in a target-driven setting.
- QualificationBachelor's degree in any discipline.
- MBA or equivalent qualification is an added advantage.
- Experience0–5 years of experience in Inside Sales, EdTech, BPO, Tele Sales, Counseling, or Customer Relationship Management.
- Freshers with excellent communication skills can also apply.
- Key Performance Indicators (KPIs)Monthly enrollment target achievement.
- Lead-to-enrollment conversion rate.
- Revenue generated.
- Daily call productivity.
- Follow-up effectiveness.
- Customer satisfaction score.
- CRM data accuracy.
- Student onboarding completion rate.