Job DescriptionHiring Alert: Policybazaar is hiring a Senior Trainer (CRT)
NWe are looking for a dynamic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochi
NLocation: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020
NExperience: 1.5+ Years in BPO Training
NWorking Days: Monday to Saturday (10:00 AM – 7:00 PM)
NMandatory Language Requirements:
NMalayalam & English- Advanced (Fluent)
NKey Responsibilities:
N-On-boarding & Product Training: Train current joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling).
N-Performance & Refresher Modules: Conduct call audits, identify training gaps across levels,



and deliver refresher training to boost floor productivity.
N-Feedback & Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards.
N-Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records.
N-Voice modulation correction.
NHow to Apply:
NIf your profile matches the requirements, please share your updated resume directly: Email: [email protected] or whatsapp (phone hidden) (Please mention "Senior Trainer - Kochi " in the subject line).

📌 Senior Trainer (India)
🏢 Policybazaar.com
📍 India