Location: Bengaluru, Karnataka (Work from Office)
Experience: 2–5 Years

About FRND
At FRND , we're building India's leading social platform, connecting millions of users through meaningful interactions in regional languages. Trust and safety are at the heart of everything we do, and we're looking for a passionate Trust & Safety Team Lead to help create a secure, engaging, and trusted experience for our users.

Key Responsibilities
- Lead, mentor, and manage a team of Trust & Safety Associates, ensuring high-quality investigations and timely case resolution.
- Oversee investigations into user activities, profiles, and behavioral patterns to identify fraud, platform misuse, policy violations, impersonation, and other unethical activities.
- Review escalated and high-risk cases, providing guidance and making informed decisions based on internal policies and risk frameworks.
- Monitor team performance, quality, productivity, and SLA adherence through regular audits, coaching, and feedback sessions.




- Prepare and review detailed investigation reports with transparent documentation and supporting evidence.
- Collaborate closely with Customer Support, Due Diligence, Product, Operations, and Legal teams to resolve complex cases and strengthen platform safety.
- Ensure all investigations comply with company policies, regulatory requirements, and internal standard operating procedures.
- Identify emerging abuse trends, fraud patterns, and operational gaps, and recommend preventive measures and process improvements.
- Drive continuous improvement by enhancing investigation methodologies, quality standards, and team workflows.
- Support hiring, onboarding, training, and performance development of Trust & Safety Associates.

What We're Looking For
- Bachelor's degree in any discipline.
- 5+ years of experience in Trust & Safety, Risk Operations, Fraud Investigation, Content Moderation, Compliance, or related domains.
- Strong analytical, investigative, and critical thinking skills wi

📌 Trust & Safety Team Lead (India)
🏢 FRND
📍 India