Customer Relations Executive (Kannada & Malayalam Speaking)

Location: Lothda-Padavala, Rajkot, Gujarat

Department: Customer Support & Experience

Reports To: Customer Service Manager / Team Lead

Employment Type: Full-Time

Position Overview

Are you a compassionate communicator fluent in Kannada and Malayalam ? We are looking for a dedicated Customer Relations Executive to join our customer support team in Rajkot .

In this role, you will serve as the primary link between our brand and our Southern region clientele. You will focus on resolving complex inquiries, nurturing long-term client relationships, and turning feedback into actionable service improvements. If you thrive in a fast-paced workplace and take pride in delivering exceptional client experiences, we want to hear from you.

Core Responsibilities

1. Client Support & Communication

- Address incoming client queries, concerns, and feedback efficiently across multiple channels (Phone, Email, Live Chat).
- Deliver tailored solutions with an empathetic, patient-first approach to ensure positive resolution.
- Maintain high first-contact resolution rates while keeping response times low.

2. Relationship Management & Loyalty

- Establish genuine, trust-based connections with customers to boost retention and brand advocacy.
- Actively listen to pinpoint specific customer pain points and preferences.
- Execute engagement strategies that elevate overall satisfaction scores (CSAT).

3. Issue Escalation & Resolution





- Analyze and troubleshoot product or service disputes with a clear, logical approach.
- Partner with cross-functional internal departments to solve complex technical or operational challenges.
- Timely escalate critical issues to leadership with well-documented context.

4. Quality Improvement & Feedback Analysis

- Gather, document, and categorize recurring customer feedback and operational trends.
- Share actionable insights with management to help refine products, workflows, and service quality.

Candidate Qualifications

- Education: Bachelor’s Degree in Business Administration, Communications, Marketing, or a related discipline.
- Language Proficiency: Fluent in written and spoken Kannada and Malayalam (Mandatory) . Working knowledge of Hindi or English is a strong plus.
- Work Ethic: Strong ability to prioritize tasks, multitask efficiently, and adapt in a fast-moving, target-driven workplace.

Essential Skills

- Multilingual Communication: Clear, courteous, and culturally respectful verbal and written expression.
- Problem-Solving & Conflict Resolution: High emotional intelligence paired with sharp analytical skills to defuse tense situations.
- Team Collaboration: Ability to work smoothly both as an independent contributor and alongside cross-functional teams.
- Customer-Centric Mindset: A natural disposition toward active listening, empathy, and service excellence

📌 Customer Relationship Specialist (Rajkot)
🏢 Tigi HR
📍 Rajkot