Looking for Assistant Manager | Customer Success 3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team. Preferred Industries (ISO 17025). Location : Bengaluru Mode : Onsite The Asst. Manager – Customer Success will be responsible for managing key customer relationships, coordinating customer requirements with internal testing/technical teams, ensuring timely project execution and deliverables, and supporting customer retention and business growth. The role also includes responsibility for store/inventory handling, inward and outward movement of samples and materials, and company/project asset management. Key Responsibilities • Manage key customer relationships and ensure high customer satisfaction. • Act as the primary coordination point between customers and internal technical/testing teams. • Understand customer testing requirements, coordinate feasibility and quotations, and follow up for PO/WO confirmation. • Track project progress, testing schedules, reports and deliverables and provide timely customer updates. • Coordinate sample movement, documentation and other customer/project requirements as applicable. • Handle customer concerns, escalations and closure of action items in coordination with internal teams.• Maintain CRM/customer records, MIS reports. • Support sales and marketing initiatives, customer visits, meetings and business reviews. • Coordinate internally to ensure smooth execution of customer commitments and timely resolution of operational issues. • Support process improvements to strengthen customer experience, retention and operational efficiency. • Ensure proper documentation, traceability and communication for samples, assets, projects and customer commitments. • Manage store/inventory handling, including inward and outward movement of samples, materials and related documentation. • Maintain and monitor company/project assets, including asset records, allocation,



movement. Customer Success & Account Management • Build and maintain strong relationships with customers and act as a single point of contact. • Understand customer expectations and proactively communicate project status, timelines and deliverables. • Monitor customer satisfaction and address concerns before they impact customer experience. • Support customer reviews, feedback collection and improvement initiatives. Testing & Project Coordination • Understand customer requirements related to testing, inspection and engineering services. • Coordinate with technical/testing teams for feasibility, scheduling, execution and reporting. • Follow up on testing progress, pending actions, draft reports and final deliverables. • Coordinate sample receipt, movement, identification and documentation with concerned teams. • Escalate technical or operational constraints appropriately and ensure closure of agreed actions. Store, Sample & Asset Management • Coordinate and monitor inward and outward movement of samples, materials and project- related items. • Ensure proper documentation and traceability for received, transferred, dispatched and returned samples/materials. • Maintain records of company and project assets, including allocation, movement and custody.• Coordinate with internal teams for safe handling, timely movement and availability of required samples/materials. MIS, CRM & Reporting • Maintain accurate customer and project information in CRM systems.



• Prepare and maintain MIS and periodic reports covering customer activities, project status, business opportunities and pending actions. • Track customer follow-ups, quotations, PO/WO status, testing progress and deliverables. • Provide timely updates to the Manager – Customer Success and relevant management stakeholders. Sales & Business Support • Support sales and marketing initiatives, customer meetings, visits and business reviews. • Coordinate quotations and proposals and follow up with customers for confirmation. • Work closely with sales and technical teams to support business conversion. Required Skills & Competencies • Customer relationship management and client servicing • Understanding of testing/inspection/engineering services • Quotation and proposal coordination • Project and test coordination • Robust verbal and written communication • Negotiation, follow-up and stakeholder management • Problem solving and escalation management • CRM and MS Office proficiency • MIS preparation and reporting • Organization, documentation and attention to detail • Ownership, accountability and ability to work with cross-functional teams Key Performance Indicators • Customer satisfaction and retention • Timely project/test coordination and closure • Timely response and resolution of customer concerns • Accuracy and timeliness of CRM/MIS reporting • Effective sample, store and asset traceability • Quotation/PO/WO follow-up and business conversion support • Compliance with internal processes and documentation requirements Role Expectations The position requires strong ownership, proactive follow-up, customer focus and effective coordination across Sales, Customer Success, Testing/Technical, Store/Operations and other internal teams. The role is expected to ensure that customer commitments are tracked through toclosure while maintaining accurate records .

📌 Assistant Manager Customer Success (Karnataka)
🏢 startuphr.consulting
📍 Karnataka