Work Schedule: Weekends (Saturday & Sunday) are working days. About the Role Owns permission delivery for a set of allocated cities (based out of Bangalore, but covering multiple cities per NBH's city-allocation plan). Drives the calling team to secure society permissions against incoming brand campaigns, builds a ready inventory of pre-permissioned societies to speed up future campaigns, and is accountable for permission % and TAT at the campaign level across their cities — while keeping the calling team's productivity, SOP adherence, and customer satisfaction on track. Responsibilities Drive society permission acquisition through the calling team for every campaign received, working against the campaign's specific requirements and timelines Build and maintain a ready inventory of pre-permissioned societies (by city/belt) so future campaigns can be coordinated and activated faster,
without starting permission from scratch Own the permission % target at the campaign level and the overall permission % for all allocated cities — track and course-correct proactively Track every campaign individually to ensure permissions come through within TAT; escalate stuck/at-risk campaigns early Ensure the calling team follows SOPs and maintains solid productivity (call volumes, conversion, priority-list closure) Own customer satisfaction outcomes for allocated cities — track and improve NPS/customer ratings Coordinate closely with Senior BDMs and Brand Managers on campaign requirements, timelines, and escalations Report city/campaign-level numbers regularly to the GM — Permission Calling Qualifications Graduate with 2–4 years in a calling/tele-sales team management role, or B2B/B2C operations with target ownership Required Skills Proven experience managing a team's productivity and SOP adherence, ideally in a multi-city or multi-campaign setup Strong stakeholder coordination skills (working across BDMs, brand teams, and calling teams) Comfortable owning hard numbers (permission %, TAT, NPS) and reporting against them regularly Willingness to manage/travel across multiple allocated cities as needed