Job DescriptionCustomer Relationship Manager (CRM) – Job Description
NPosition: Customer Relationship Manager (CRM)
NLocation: OMR – Chennai
NEmployment Type: Full time
NAbout the Role
nWeare looking for an experienced and result-oriented Customer Relationship Manager (CRM) to lead and manage our team. The ideal candidate will be responsible for overseeing customer relationship operations, ensuring exceptional customer service, driving team performance, and maintaining high customer satisfaction throughout the customer journey.
NKey Responsibilities
n
- N
- Lead, mentor, and manage the Customer Relationship Executive (CRE) team to achieve customer satisfaction goals. N
- Monitor daily activities, performance, and productivity of the team. N
- Develop and implement customer relationship strategies to enhance customer experience and retention. N
- Handle escalated customer concerns, complaints, and critical issues with professionalism and timely resolution. N
- Ensure all customer interactions are handled efficiently and in line with company standards. N




- Coordinate with Sales, Design, Operations, and Service teams to ensure seamless customer communication and project execution. N
- Monitor customer feedback, identify improvement areas, and implement corrective actions. N
- Maintain and analyze CRM data to generate reports, customer insights, and performance metrics. N
- Conduct regular team meetings, performance reviews, coaching, and training sessions for CREs. N
- Establish and monitor customer service KPIs, SLAs, and quality standards. N
- Ensure proper follow-upwith customers at every stage of the customer lifecycle. N
- Drive customer retention, referrals, and overall customer engagement initiatives. N
- Prepare MIS reports andpresent customer service performance to management. N

nRequirements
n
- N
- Bachelor's degree in Business Administration, Marketing, Management, or any relevant discipline. N
- 4–8 years of experiencein Cu

📌 Customer Relationship Manager (India)
🏢 Tint tone and shade
📍 India