Job Title: Order-To-Cash Operations Coordinator (US shift)

Reporting to: Shared Services Delivery Head
Location: GEC, Noida
Key Responsibilities
Team Leadership & Daily Operations
- Coordinate and monitor daily team workloads across order queues and case management systems
- Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
- Provide real-time support, direction, and escalation assistance to team members
- Act as the first point of contact for operational questions, issue resolution, and workflow clarification
- Support onboarding and training of new team members on systems, SOPs, and best practices
- Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability

Order Processing & Transaction Management
- Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
- Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
- Perform order adjustments,



corrections, and updates as needed
- Support EDI and manual order entry processes, including issue resolution

Customer Support & Communication
- Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
- Provide proactive communication on order confirmations, delays, and changes
- Deliver qualified, clear, and solution-oriented responses to customer requests
- Ensure all customer interactions are documented within the system of record (e.g., Salesforce)

Case & Queue Management
- Manage customer service cases from intake through resolution, including assignment and follow-up
- Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
- Route inquiries appropriately when escalation or specialized support is required

Process Compliance & Continuous Improvement
- Follow established SOPs for order en

📌 Lead- Order-To-Cash Operations(US Shift) (Noida)
🏢 Pentair
📍 Noida