Job DescriptionDear Candidate,
NPlease find the below JobDescription.
NRole: Technical Support(International Voice Process)
NLocation: Ambit IT Park, Ambattur, Chennai
NShift Details - Night Shift (primarily US shift timings)
NSalary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)
NPrimary Responsibilities Include:
N
- n
- Respond promptly,courteously, and knowledgeably to technical support inquiries N
- Provide top-tier support to all customers with a goal of first call resolution N
- Educate customers on system installation/use, and assist in troubleshooting N
- Utilize prior customer support experience to enable customer success and happiness N
- Use problem-solving skills to solve customer issues and address concerns N
- Outbound calls to current customers to address issues, when needed N

nSkillset
n
- n




- 1+year experience in Technical Support or Customer Support Environment N
- Proven success in a phone-based customer service or call center position N
- Ability to understand and determine root causes to customer issues N
- Comfortable with technology and ability to provide technical assistance for consumer electronics N
- Strong work ethic and the drive to contribute to company goals N
- Explicit and effective phone communication skills to ensure all customer issues are resolved N
- Ability to work independently and in a team setting N
- Ability to prioritize in a fast-paced environment and excellent time management skills N
- Positive, can-do attitude and eager for continuous improvement N
- Strong commitment to customer happiness and satisfaction N

📌 Technical Support Representative (India)
🏢 Movate
📍 India