Job DescriptionGreetings from Infosys BPM
NWe are hiring for Senior Consultant - Customer Service & CX Domain for Bangalore Location.
NPlease use below link to apply and register your application
NJob Description
nJob Role: Senior Consultant - Customer Service & CX Domain
NJob Location: Bangalore
NExperience: 7+ yrs
NRole Overview:
NAs a Presales & SolutionsConsultant, you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities in customer service domain or customer centric. You will collaborate with clients, internal teams, and stakeholders to design cutting-edge solutions that align with business objectives and industry trends.
NKey Responsibilities:
NPresales & Solutioning:
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- Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations. N
- Develop solution architectures and technical roadmaps tailored to client needs. N
- Design and deployment of CX solutions aligning agent performance with customer experience outcomes. N




- Collaborate with sales teams to define go-to-market strategies and value propositions. N
- Conduct competitive analysis and market research to refine solutions. N

nDomain Consulting:
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- Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains. N
- Analyze business challenges and recommend digital transformation strategies. N
- Work closely with clients to define business requirements and translate them into technical solutions. N
- Drive process optimization and automation initiatives using emerging technologies. N

nProject Delivery &Stakeholder; Management:
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- Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions. N
- Collaborate with delivery teams to ensure seamless execution of proposed solutions. N
- Engage with CXOs and senior stakeholders to drive strategic discussions.

📌 Hiring For Senior Consultant- Customer Service (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru