Job Summary
The Head of Quality Services is responsible for leading the Global Capability Center (GCC) Quality Services organization, delivering centralized support for Quality Systems, Documentation Management, Compliance Administration, Data Analytics, Translation Services, and related Quality Operations activities. This role ensures the effective, compliant, and customer-focused delivery of global quality services through standardized processes, strong governance, operational excellence, and continuous improvement. The position partners closely with Site Quality organizations, Digital teams, and business stakeholders to drive quality performance, inspection readiness, and digital transformation while fostering Lonza's Quality First culture.
What you will get:
- An agile career and dynamic working culture.
- An inclusive and ethical workplace.
- Compensation programs that recognize high performance.
- A variety of benefits dependent on role and location.
- The full list of our global benefits can be found here:

What you will do:
Quality Services Leadership




- Lead the GCC Quality Services organization, ensuring reliable, compliant, and efficient delivery of all assigned quality support services.
- Establish and maintain service delivery models, governance frameworks, and operating standards aligned with global Quality requirements.
- Ensure achievement of agreed service levels, performance metrics, and customer expectations.
- Drive a customer-focused culture that supports operational excellence and business success.

Documentation & Knowledge Management
- Oversee global documentation services, including document lifecycle management, document administration, archiving, translation services, and true-copy processes.
- Ensure compliance with GMP, Data Integrity, and regulatory requirements governing controlled documentation.
- Drive standardization and continuous improvement across documentation and knowledge management processes.

Quality Compliance Services
- Lea

📌 Head of Quality (Hyderabad)
🏢 Lonza
📍 Hyderabad