Job DescriptionJob Title: Customer Service Executive – WhatsApp / Chat Process
NLocation: Balewadi, Pune
NRole: Onsite
NWork Mode: Six days a week (Mon-Saturday) Rotational Week-off
NJob Summary
nWe are looking for a energetic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.
NKey Responsibilities
n1. Customer Assistance
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- Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner. N
- Provide accurate information about products, services, and policies. N

n2. Issue Resolution
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- Identify customerproblems and troubleshoot to find quick resolutions. N
- Handle escalated, complex or unresolved issues and resolve appropriately. N

n3. Process Adherence
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- Follow predefinedscripts, guidelines, and workflows to ensure consistency and efficiency. N
- Log interactions accurately in the CRM or ticketing system. N

n4. Customer Satisfaction
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- Strive to exceed customer expectations by providing a high level of service. N
- Gather customer feedback to improve support services and user experience. N

n5. Team Collaboration
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- Work closely withother support teams to share insights and ensure consistent service. N
- Participate in regular team meetings to discuss updates, challenges, and best practices. N

n6. Knowledge Maintenance
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- Stay updated on company products, features, and promotions to provide relevant and timely assistance. N
- Suggest improvements toFAQs and help center resources based on recurring inquiries. N

n7. Performance Metrics
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- Meet or exceed key performance indicators such as response time, resolution time, a

📌 Customer Support Executive (India)
🏢 Frido
📍 India